Job Description: Therapeutic Riding Program Coordinator
Do you have a passion for non-profit work, horses, and working with disabled people? Do you want to make a difference in the lives of others? Consider joining our amazing team! TROT has an opening for a Program Coordinator. We are a growing non-profit, situated on 7 scenic acres, that currently is serving the greater Tri-Cities, WA area. We are fortunate to have a community that supports us. We bring joy and accomplishment to families using horses for that special therapeutic connection.
Our Mission: Therapeutic Riding of Tri-Cities (TROT) promotes physical, psychological and the social well-being of people with special needs by providing animal-assisted therapies and activities.
About the Position: Full-time hourly position with flexible scheduling with occasional evening work during the week when adaptive riding programs are happening; some weekend events will be required throughout the year. Ask about our dog friendly office! Have a horse? We can talk about the ability to board with us.
As the administrative backbone to the organization, here’s what you will be doing:
- Coordinating and scheduling volunteers as needed for all TROT programs and events
- Processing program applications, new rider assessments and coordinates all participant/family communications regarding their participation in the programs
- Processing and tracking all payments for program participation
- Coordinating with the Lead Instructor to create the riding schedules and volunteer training schedules
- Recruiting for volunteers using social media and other creative tactics
- Entering and managing all schedules and rescheduling into the Wranglr system. Reminding participants and volunteers regarding their classes and sending post class surveys after each session.
- Creating and posting tack assignment sheets before volunteers arrive to prepare for classes
- Forming strong relationships with program participants and families ensuring they feel welcome and that their needs are met. Listening and soliciting feedback for ideas regarding continuing program improvements
- Creating and organizing session completion certificates, awards, and goodies
- Processing volunteer applications including processing background checks
- Providing volunteer training on the use of Wrangler scheduling software and providing technical support for volunteers using the program
- Entering volunteer information and maintaining volunteer database
- Sending out volunteer surveys and collating results for the review by the Executive Director and Lead Instructor
- Planning and coordinating volunteer appreciation events
QUALIFICATIONS
- College Degree preferred, High School Diploma/GED or equivalent is required
- 1-2 years experience working with people who have disabilities is preferred, as you will be providing training to volunteers on how to be successful with our participants and our horses.
- 1 year horsemanship experience preferred
- 2-4 years progressive administrative office experience
- Excellent oral and written communication skills
- Ability to effectively manage multiple projects and tasks
- Strong time management skills and the ability to remain flexible to meet those unexpected needs of visitors, volunteers, and participants that always seem to come up
- Ability to work outside in varying temperatures year round and to be on your feet for periods of time
- Working proficiency with basic Microsoft Office programs, experience with Wranglr and Network For Good is helpful
- Working experience with social media is preferred
How to Apply:
Please upload a cover letter, resume, and three professional/personal references with phone numbers and email addresses. All successful applicants will be required to pass a background check.